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FREQUENTLY ASKED QUESTIONS
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How do I obtain patient benefit information?
- Use our Member Information link on the toolbar to access a member's dental benefit summary.
- Receive benefit summaries by fax:
Call 800-487-5553
Press 1 for dental
Press 2 for providers
Enter the plan member's identification number
Select 6 and enter your fax number
- Submit a pretreatment estimate. We recommend that a pretreatment estimate be submitted for all anticipated work that is considered to be expensive by our insured. For more information on submitting a pretreatment estimate visit our web page on How to Submit a Claim or Pretreatment Estimate .
- Ask the insured member to bring you his or her certificate booklet, which outlines plan benefits and limitations. For Scheduled Plans, the member's certificate booklet includes a list of the plan's maximum allowances.
- If you have additional questions about patient benefits, please Contact Us at the top of the page.
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